EquiKing Terms and Conditions


These pages indicate the terms and conditions on which we supply any of the products (products) listed on our websites www.EquiKing.co.uk and www.pelletkings.com to you. Please read these terms and conditions as well as our other policy statements carefully, and make sure that you understand them, before ordering any products from our websites or over the telephone. It should be clear and you should understand that by ordering any of our products, you agree to be bound by these terms and conditions.

Although you should always think of the environment, we recommend you print a copy or keep a digital copy of these terms and conditions for future reference.

By ordering products through our websites you are accepting our terms and conditions of business indicated.

  1. Information about Effipap Ltd

    1. We run and publish this website www.EquiKing.co.uk .  We are Effipap Ltd and with our registered office at North Barn Studio, 4 Hillside Road, Aldershot, Hants, GU11 3NB a company registered in England and Wales under company number 09893461 our VAT number is 228281016.

  2. Your status when you order our products and services

    1. You are indicating by placing an order through our site or via the phone that:

      1. You are legally capable of entering into binding contracts; and

      2. You are at least 18 years old.

      3. You legally have the right to use the credit card or bank card that you are using to pay for the products.

  3. Contract details between you and Effipap Ltd

    1. The order you place constitutes an offer to us to buy an indicated product(s). All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail or text Order (Order Confirmation)/Payment Confirmation/Delivery Information. The contract between us (Contract) will only be formed when we send you the Order Confirmation.

    2. The Contract will relate only to those products we have confirmed in the Order Confirmation/Order/Invoice.

  4. Delivery

    1. Your order will usually be fulfilled within 5-9 working days of despatch, unless there are exceptional circumstances:

    2. Delivery is free on all orders over £100.00 when delivered via our standard delivery network within mainland UK (excluding some parts of Scotland, the Highlands, mid Wales, Northern Ireland and all islands - if unsure, please ask us before placing an order as these destinations maybe subject to a delivery surcharge).

    3. You will be notified of delivery details within 48 hours of payment being received. This notification will include details of delivery and contact details. We reserve the right to change the notification process without notice.

    4. Delivery is made Monday to Friday 8am to 8pm and you will be required to sign for your order. If delivery cannot be made, then a re-delivery charge of £75.00 per pallet will be levied and charged to your credit/debit card provided.

    5. If no one is at the delivery address at the time indicated to sign to confirm receipt, the products will be left at your risk.

    6. Please note that if the products are delivered, storage becomes the customer/consumer responsibility. We highly recommend that you have planned for dry storage in place prior to delivery. We can accept no responsibility for damage during storage.

    7. Pallets are delivered on a “Kerb Side” service and products will be delivered on pallets to the rear of the delivery vehicle: Please Note:

      1.  A pallet is too heavy for an individual to lift.

      2. Our delivery staff will try to assist you with placing the pallet in an appropriate location but our responsibility is to deliver a“Kerb Side” service at the indicated delivery address, not to place the pallet in a particular location on site. It may not be always be possible for the complete pallet to be moved after delivery (for example, on soft ground, uneven surfaces or gravel driveways).

      3. To discuss arrangements or if you have any concerns about  delivery or storage, please contact us directly. 

  5. Prices and Payments

    1. Product prices include VAT. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay in line with our legal obligations.

    2. The price of the products on our website is accurate at that time. It is subject to change at any time. The exception always being any obvious error. Any quoted prices include delivery charges to destinations in England, Scotland and Wales excluding any relevant delivery surcharges covering certain areas of the UK. If a pricing error is obvious, unmistakeable and commercially unviable and could have reasonably been recognised an error, we do not have to provide the products or services to you at the incorrect (lower) price.

    3. All product, service, administration and delivery prices and delivery are liable to change at any time prior to your placing an order. We commit not to change the price of any order for which you have paid and have received an Order Confirmation.

    4. Payment for all products must be by credit or debit card or bank transfer.

  6. Contractual risk and title

    1. The products will be and remain your responsibility from the time of delivery (signed or not). To protect your purchases please follow the guidance below regarding storage of the products following delivery and in particular:

      1. Apply common sense, these products are made of wood

      2. Our wood pellet products will always deteriorate unless stored in a dry environment

      3. Products are delivered in protective packaging, but this packaging material will not protect your products long term from the weather or environmental conditions. Hence please ensure that the products are not left outside in wet weather after delivery.

    2. The legal ownership of the products will pass to you on delivery of the products, provided we have received full payment of all sums due in respect of the products, including delivery and any surcharges.

  7. Our returns and refunds policy

    1. If you would like to cancel your order prior to despatch, please email as soon as possible team@equiking.co.uk . If we confirm receipt of your request and you’re your order has not been loaded for delivery a full refund can be issued.

    2. ​If you would like to return the bedding you have ordered after despatch, you will need to email team@equiking.co.uk with your reasoning, this will not impact your statuary rights. You are responsible for all the costs of return or we can arrange collection at a charge (The minimum charge will be £100.00).  In order to return pellets, all bags must be of the same quality as delivered (i.e. moisture content must be the same as when delivered and the bag intact, no refunds will be given for opened bags or pellets returned in packaging other than the original bags) and the same quantity delivered. Return request must be notified within 24 hours of delivery.

    3. Pallets can get damaged in transit due to forklifts or many other reasons. We are unable to replace any perforated or damaged bags. We will consider where appropriate and offer to discount the loss off your next order.

    4. If any order arrives to you with any proven damage, we maybe be able to compensate you for the amount of product lost provided you: -​

      1. Can supply a signed delivery note to indicate that the products have been received with damages. We will require time and dated photographic (mobile phone camera) evidence to consider any claim for refunds or replacement products. (If the delivery note is signed as received in good order, and the damages were not stated on the delivery note, we will not be able to consider any claim).

      2. Notify us by phone and email within one hour of delivery, that you have received the order and have recorded any damage visually. You will need to attach photographic evidence (digital file) of the damage and inform us of the amount of the product that was damaged, lost or unusable.

      3. Refunds/returns will only be considered if the above steps have been taken.

      4. We shall only be liable to you for the purchase price of the products and not any losses that you suffer as a result of our failure to comply (whether arising in contract, tort including negligence, breach of statutory duty or otherwise) which are a foreseeable consequence of such failure.

      5. We will not be liable for losses that result from our failure to comply with these terms and conditions that fall into the following categories:

        1. loss of income or revenue;

        2. loss of business or customers;

        3. loss of profits;

        4. loss of anticipated savings;

        5. storage costs;

        6. loss of data; or

        7. waste of management or office time.

      6. We will refund any money received from you using the same method originally used by you to pay for your purchase(s).

  8. Warranty

    1. We warrant to you that any product or service purchased from us, through our website(s) or via telephone, will on delivery, conform in all material respects with its description, meet the advertised specifications, be of satisfactory quality and specification and be reasonably fit for all the purposes for which products of that kind are commonly supplied.

    2. Please note that damage caused to products by inappropriate storage or movement following delivery is not covered by this warranty.

  9. Our liability

    1. If we fail to comply with these terms and conditions, we shall only be liable to you for the purchase price of the products/services(s) and any losses that you suffer as a result of our failure to comply (whether arising in contract, tort -including negligence), breach of statutory duty, responsibility or otherwise) which are a foreseeable consequence of such failure.

    2. We will not be liable for losses that result from our failure to comply with these terms and conditions that fall into the following categories:

      1. loss of income or revenue;

      2. loss of business;

      3. loss of profits;

      4. loss of anticipated savings;

      5. storage costs;

      6. loss of data; or

      7. waste of management or office time.

    3. Nothing in this agreement excludes or limits our liability for:

      1. death or personal injury caused by our negligence;

      2. fraud or fraudulent misrepresentation.

      3. any breach of the obligations implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982;

      4. defective products under the Consumer Protection Act 1987; or any other matter for which it would be illegal for us to exclude or attempt to exclude our liability.

    4. Our liability to you is also limited by clauses 7 and 9.

    5. Where you buy any product from a third-party seller through our site, the seller's individual liability will be set out in the seller's terms and conditions.

    6.  Transfer of rights and obligations

      1. The contract between you and us is binding on you and us and on our respective successors and assignees.

      2. You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.

      3. We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.

    7. Written communications,: applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all Contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

    8. Transfer of rights and obligations

      1. The Contract between you and us is binding on you and us and on our respective successors and assignees.

      2. You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.

      3. We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.

    9. Events outside our control

      1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).

      2. A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes (without limitation) the following:

        1. strikes, lockouts or other industrial action;

        2. civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;

        3. fire, explosion, storm, flood, earthquake, subsidence, epidemic, pandemic or other natural disaster;

        4. impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;

        5. impossibility of the use of public or private telecommunications networks;

        6. the acts, decrees, legislation, regulations or restrictions of any government; and pandemic or epidemic.

        7. Unforeseen circumstances of the UK leaving the EU.

      3. Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

    10. Waiver

      1. If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this will not constitute a waiver of such rights or remedies and will not relieve you from compliance with such obligations.

      2. A waiver by us of any default will not constitute a waiver of any subsequent default.

    11. Severability

      1. If any court or competent authority decides that any of the provisions of these erms and Conditions or any provisions of a Contract are invalid, unlawful or unenforceable to any extent, the term will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law.

    12. Entire agreement

      1. These terms and conditions and any document expressly referred to in them constitute the whole agreement between us and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the subject matter of any Contract.

      2. We intend to rely upon these tTerms and Conditions and any document expressly referred to in them in relation to the subject matter of any Contract. While we accept responsibility for statements and representations made by our duly authorised agents, please make sure you ask for any variations from these terms and conditions to be confirmed in writing. Also, ask any agent to confirm their position and responsibility as an agent.

    13. Our right to vary these terms and conditions

      1. You will be subject to the Policies and Terms and Conditions in force at the time that you order products from us, unless any change to those Policies or these Terms and Conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those Policies or these Terms and Conditions before we send you the Order Confirmation (in which case we have the right to assume that you have accepted the change to the Terms and Conditions, unless you notify us to the contrary within seven working days of receipt by you of the products).

    14. Law and jurisdiction

      1. Contracts for the purchase of products through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of England and Wales.

    15. Third party rights

      1. A person who is not party to these Terms and Conditions or a Contract shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties) Act 1999.

Facebook and Instagram Competition – EquiKing
Go Live date – Thurs 13 August 2020
End date – Sun 23 August 2020


Full Terms and Conditions

  1. This Promotion is only open to those who are aged 16 or over. So that we are completely fair, anyone professionally connected to EquiKing is not allowed to enter.

  2. You don’t have to buy anything to take part in this Promotion but you do need a access to the internet and a valid Facebook and Instagram account.

  3. Promotion Period: Enter between 18:00 BST on Thursday 13th August 2020 and 23:59 BST on Sunday 23rd August 2020.

  4. To Enter: visit the EquiKing Facebook or Instagram page (www.Facebook.com/EquiKingUK www.Instagram.com/EquiKingUK/) and simply follow us, tag two friends and share our competition post on your Facebook page or your Instagram story.

  5. You must continue to follow the EquiKing Facebook and Instagram page in order to be contacted if you are selected as a winner.

  6. Sorry, but you may only enter once during the Promotion Period.

  7. The Prize: One winner will win:

    1. 1 branded EquiKing thermal cup

    2. 1 branded EquiKing pellet fork for rubber matting

    3. 1 branded EquiKing cap

    4. Free delivery of the above order

Further Prize Details:

  1. If the winner is under the age of 16, they must have permission from their parent or guardian in order to accept the prize.

  2. The winner will not be entitled to any compensation and will have no claim against the Promoter (EquiKing) if any element forming part of this prize is delayed or postponed.

  3. If the prize is declined by the winner, no alternative prize will be issued and for the avoidance of doubt, no compensation and/or refund will be provided.

  4. Winner Selection: One winner will be randomly selected from all valid entries received during the Promotion Period. The winner will be selected within 5 working days of the end of the Promotion Period.

  5. Contacting the Winner: We will contact the winner via a direct message to their Facebook or Instagram profile used on their entry within 5 working days the end of the Promotion Period. If you’re our lucky winner, you must respond to us within 7 days from the point of contact. If you don’t respond within the time given, the prize will be awarded to a reserve winner. The reserve winner will be contacted in the same manner and may be given a shorter time frame to soon as respond. If no reserves respond within time frames given, the promoter reserves the right to not award the prize.

  6. If you are the winner, we’ll try and confirm your prize and organise all elements as we can and within no more than 28 days from acceptance of the prize. In the unlikely event that you don’t hear from us within 28 days of accepting your prize, you will have a further 28 days to inform the Promoter by sending us a direct message to the EquiKing Facebook or Instagram Page. In the event that you don’t not inform us within this time frame, we will reserve the right to not reissue the prize or limit its value at our sole discretion.

  7. Moderation: We can’t accept any entries which we think:

    1. are in breach of the Terms and Conditions

    2. contain any content that is offensive, obscene, sexual, derogatory, defamatory, violent, abusive, harassing, threatening, objectionable with respect to race, religion, origin or gender, which could reflect negatively upon the name, reputation or goodwill of the Promoter or any brand partner, or which is otherwise unsuitable for publication;

    3. contains or refers to any third-party brand or reference any third-party names, logos and/or trademarks;

    4. promotes any political agenda.


  1. This Promotion is in no way sponsored, endorsed or administered by, or associated with Facebook and Instagram. You understand that you are providing your information to the Promoter and not to Facebook and Instagram, and that Facebook and Instagram has no liability for any element of this Promotion.

  2. Provided no objection is received, if you are the lucky winner, your surname and county of residence will be made available by sending a self-addressed envelope to the promoter (address given below) which will be available 1 month after the close of the promotion for 4 weeks. The winner can object to their surname or county of residence being published or request for the amount of information being published to be reduced when accepting the prize. Without prejudice, we will provide this information to the Advertising Standards Authority on reasonable request

  3. We’re sorry but you can’t transfer any part of the prize to someone else or exchange it for something else or a cash or other alternative.

  4. If for reasons we can’t control, any part of the prize is no longer available, we’ll offer you an alternative prize which we hope you will like, but which will definitely be of equal or greater value.

  5. Any of your personal data will be used solely for the purposes of this Promotion by us and/or by any agent appointed by us to assist with running the Promotion on our behalf and will not be disclosed to a third party for any other purpose. Your personal data will be handled in accordance with the Promoter’s privacy policy, available here: https://www.equiking.co.uk/gdpr-privacy-notice

  6. We believe in fair play. Bulk entries made from trade, consumer groups, syndicates or third parties will not be accepted and we will not accept cheating in any form including the use of macros or other automated means of entry, masking your identity by manipulating IP addresses, using identities other than your own and any other behaviour that falls outside the spirit of the Promotion. If you’re found to be cheating, you will be excluded.

  7. Unfortunately, if you suffer any loss or damage that arises out of or in connection with the Promotion or prize itself (whether in contract, tort (including (without limitation) negligence), statutory duty or otherwise), EquiKing won’t be liable for this.

  8. If this Promotion can’t run properly because of fraud, tampering, technical errors or anything else that is beyond our control which affects the running, administration, security or fairness of this promotion, we reserve the right to disqualify any person involved. We will also have the right to cancel, modify or suspend the Promotion.

  9. If someone or something tampers with this Promotion in some way whether by fraud, technical failures, system errors or other issues, including any such failure which is within the control of EquiKing or its agencies. EquiKing and its agencies will not be responsible for the promotion, prize or for the non-inclusion of entries. Proof of submission of entry is not proof of receipt of entry.

  10. In the event of any dispute, EquiKing’s decision in respect of all matters to do with the competition will be final and no correspondence will be entered into.

  11. By entering you confirm that you have read and agree to these terms and conditions.

  12. These terms and conditions are governed by English Law and shall be subject to the exclusive jurisdiction of the English and Welsh Courts.

Promoter: EquiKing of North Barn Studio, 4 Hillside Road, Aldershot, GU11 3NB,